When we get older, we have to accept the fact that we can no longer take care of ourselves. There will come time when getting help is inevitable. Your help may not be sustainable in the long run. The idea of getting them in-home care shall make the most sense. But you need to be sure of the services you are getting. There is a need for you to find out more about the services you shall be getting out there. There are certain questions you need to ask one when you approach them.
You need to first check if they accept payment via insurance plans. In-home care is usually quite expensive. This is why you need to be certain that insurance can step in and cover most of those costs. At the same time, you need to also ask about the quality of their caregivers. You need to at least look at their hiring process. A rigorous vetting and training process is how you shall be assured of the integrity and commitment of their staff At the same time, you may want to check if they send the one caregiver, or if it is a team of caregivers. You are better off getting one person to look after them, as that is a personal service being offered. They will feel more comfortable meeting the one person daily.
There is also a need to find out what range of service they have. There should be nothing spared in their service packages. You need to focus on a service provider who ensures your parents are comfortable throughout. There is also a need to focus on the efficiency of the services, which shall only cover the present needs and no wastage. Checking shall help you avoid getting services that are not necessary.
There is also a need to make sure that the privacy of your parents is something they will uphold at all times. You need to see such efforts right from the start. This is something a good service provider shall not lack in their offers. As much as there shall be interaction with these caregivers, it does not give them a right to abuse that access and trust. At the same time, there has to be a clear way in which they deal with any complaints raised about their services. They need to at least conduct an investigation into any serious allegation, and present a fair ruling at the end of it.
There is also a need to know by how much their help will be offered. This refers to the duration of their shifts at the house. They should make sure their services are in line with the needs of your parents. It will also help you determine the affordability of their services. You should then find out more about any emergencies. Their style of handling emergencies should be calm and sensitive, to not alarm the elders.